Floor Supervisor – Brand Developers Ltd Job – Rodney – North Shore – Auckland
Interesting mix of customer service & collections
Brand Developers, trading as the TV Shop is Australasia’s leading Direct Response TV Co selling quality products through the wonderful world of infomercials.
With an increase in team numbers we are now seeking a Floor Supervisor to join our Takapuna team.
Working across Customer Services and collections you will be part of a team of Floor Supervisors responsible for the day to day motivation, inspiration and issue resolution with customer service reps and collections officers on the floor. This includes
Walking the floor
On the spot issue resolution with Agent queries
Creating & maintaining energy on the floor
Identify training & QA needs and refer to appropriate areas
Able to assist Team Managers & Trainers when required
The successful applicant will have oodles of energy and enthusiasm to be out and about on the floor, strong leadership and sales coaching skills, champion best practice sales & performance with all Agents and have expert knowledge of products, systems and processes.
A natural communicator, you will provide timely and accurate communications within the team, coupled with advanced skills in MS Office and other CRM systems to meet the demands of the role.